If you’re one of the millions who swear by your Stanley travel mug for keeping drinks hot or cold, it’s time to check your cupboard. Stanley has issued an urgent recall for 2.6 million of its popular Switchback and Trigger Action travel mugs due to a serious defect that poses a burn hazard. Here’s everything you need to know to stay safe.
What’s Happening?
Stanley’s Switchback and Trigger Action travel mugs, sold between June 2016 and December 2024, are being recalled after multiple reports of lids detaching unexpectedly. When exposed to heat and torque, the threads on the lids can shrink, causing them to pop off. This can lead to hot liquids spilling and, in some cases, serious burn injuries.
So far, there have been 91 reported incidents worldwide, including 38 burn injuries, 11 of which required medical attention. Stanley’s parent company, PMI Worldwide, has apologized for the defect and urged customers to act quickly to prevent further accidents.
Which Products Are Affected?
The recall applies to the following Stanley travel mugs:
- Models: Switchback and Trigger Action
- Sizes: 12 oz, 16 oz, and 20 oz
- Colors: Various, including black, white, and green
- Retailers: Sold at major outlets like Amazon, Walmart, Target, and Dick’s Sporting Goods
Each mug has a product identification number printed on the bottom. If your mug matches the recall criteria, stop using it immediately and contact Stanley for a replacement lid.
What Should You Do?
Stanley is offering free replacement lids to all affected customers. Here’s how to claim yours:
- Visit the recall website: Stanley1913TMrecall.expertinquiry.com
- Call Stanley’s customer service at 866-792-5445 (8 a.m. to 5 p.m. EST, Monday through Friday)
- Provide your mug’s product ID and shipping details
Stanley assures that replacement lids will be shipped free of charge, so you can safely enjoy your favorite travel mug again.
Why It’s a Big Deal
Stanley travel mugs are beloved by millions for their durability and thermal performance. However, this recall is a stark reminder of the potential risks associated with even the most trusted products. The defect has raised questions about quality control, as well as the safety standards for drinkware sold at mass-market retailers.
Customer Reactions
Many customers have expressed frustration and disappointment, especially those who experienced burns. Social media is abuzz with posts from loyal Stanley users urging others to check their mugs. Some have even called for stricter regulations and testing for products that handle hot liquids.
One user wrote on Twitter, “I can’t believe my favorite travel mug could cause this kind of danger. I’m just glad Stanley is stepping up to fix it.”
Stanley’s Response
Stanley has emphasized its commitment to customer safety and product quality. In a statement, the company said:
“At Stanley, safety is our top priority. We deeply regret this issue and are working tirelessly to ensure it is resolved quickly. We encourage all customers to take advantage of the replacement program.”
How to Stay Safe
If you own one of these travel mugs, stop using it immediately until you’ve received a replacement lid. Avoid filling it with hot liquids, as this increases the risk of burns should the lid detach.
If you’ve been injured or experienced issues with the product, you can report the incident to the U.S. Consumer Product Safety Commission (CPSC) through their website.
Final Thoughts
The Stanley travel mug recall is a wake-up call for consumers and manufacturers alike. While Stanley’s quick action to address the defect is commendable, it highlights the importance of rigorous testing for products designed to handle hot beverages.
Stay informed, check your mug, and take action to ensure your safety. Share this article with friends and family to spread the word about the recall. Let’s help make sure everyone stays safe while enjoying their morning coffee!
